And by demonstrating through their intimate, self-revealing writing what they prescribe for others, the authors take risks and encourage us to do the same. Looking first at the individual professional, Maister dares those good corporate citizens who 'do their duty' to discover what they truly love to do. A little disclaimer before I highlight the pros and cons of this book: I read this book to do a book review for an elective in my B-School and owing to time constraints, I ended up speed-reading the book. The biggest obstacle to doing that is the tendency to devote our caring and attention to ourselves. And when he wrote about the finer points of advice-giving, it became required reading for my staff.
By clicking 'Sign me up' I acknowledge that I have read and agree to the and , and the transfer of my personal data to the United States, where the privacy laws may be different than those in my country of residence. Summary Are some technically competent professionals who work hard and long hours 'true professionals' or are they just cruisers? This book lights a pathway to a service that leaders and business owners need and don't easily find, the wise, honest, and trusted inner circle advisor. Bestselling author David Maister teams up with Charles H. Humility is the key to self-control. Maister born July 21, 1947 is a former professor, American writer and expert on business management practices and the management of professional service firms.
The information included is worth many years of experience. The pursuit of the highest standards, Maister argues, is the primary road to commercial success. And The Trusted Advisor co-authored with Charles Green and Robert Galford enjoyed a similar reception when it was released some years ago. Among other things, this provocative research raised questions about which core skills are at the heart of successful management consulting today. In those distant days, the New York Times reported a trend of recruiting new consultants not from leading business schools - but from the worlds of law, medicine and other professional degree esp. Galford is currently a Managing Partner of the Center for Executive Development in Cambridge, Massachusetts, and was formerly the executive vice president and chief people officer of Digitas, Inc. Theirs is a formula that is both theoretically sound and eminently practical.
It provides reliable advice on how to establish and maintain relationships with business associates. He currently sits on the boards of directors of Forrester Research, Inc. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. And the root reason for that is self-centered fear; fear of losing what we have or not getting what we want. What must we do to better live up to our values? This is not to underestimate the difficulty of organizational culture change, but to say that the concepts themselves are both accessible and scalable. And when he wrote about the finer points of advice-giving, it became required reading for my staff. How well do our managers perform in the eyes of their subordinates? The other key take away is that you always work for your client's best interest.
Must redeem within 90 days. Here is a listing of traits that our trusted advisors have in common. Green is an executive educator and business strategy consultant to the professional services industry. Galford both taught at the Columbia University and Kellogg business schools, and published articles in the Harvard Business Review. In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. It even lays out a mathematical formula one of which I was highly skeptical--at first for measuring the trust you have developed with the client.
And in many professional service firm settings the culture often celebrates rainmakers who generate business from new clients - rather rewarding those who ably serve existing clients and earn additional projects from them. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. Maister's work bridges the gap between theory and practice; grounded in conceptual bedrock, it offers practical 'Monday morning' advice for anyone involved in managing a professional service firm. How can the level of fun and fulfillment be improved? If this book resonates with you, I strongly recommend checking out David Maister's podcasts. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well.
©2012 Compare 130 bookstores - All rights Reserved. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor. Professional firms are forever trying to get their people to act like professionals—to do the right things. But they've also broken down every chapter into lists or even multiple lists that are reprinted in the final section for easy, quick reference. Not what you think you possess, but what they think you do! And it gets better as the book progresses. Bestselling author David Maister teams up with Charles H.
David Maister Born July 21, 1947 Residence , U. Personally, this book took me some time to read and I felt it was very dry at times but the content is invaluable. He taught for many years on executive programs at the Columbia Graduate School of Business and the Kellogg Graduate School of Management at Northwestern University, in addition to consulting to professional services firms, technology companies, and financial institutions. He is the author of numerous papers, with articles published in the Harvard Business Review and Management Horizons. I have found this simple equation to be most useful in gauging the strength of relationships built over the years. Each of these texts provides what we all hope to hear from our trusted advisors: insightful, well-considered counsel that changes how we look at important issues in our professional - and personal - lives. Born and raised in , , Maister became a of the in 2006.
I have Maister's The Trusted Advisor have never read the whole book, just parts and Strategy and The Fat Smoker which I've read, but haven't reviewed---it is very good, btw --True Professionalism is a must read for a consultant also read everything written by Alan Weiss and will help the novice avoid common mistakes. Spine may also show signs of wear. Turning to the institution, Maister focuses on what he calls the 'instability' of professional service firms today, and offers advice on how to invest in skill building. That's what this book will try to answer. Written explicitly for professional-service firms, this book insists that success comes only when you gain trust of your clients. In the '80s, while working for a large mid-western company and assigned the task of changing the culture of our large retail organization, I must have read a hundred books on selling, negotiating, problem solving, how to get along with the boss, management, dispute resolution, etc. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.