The humor sprinkled throughout makes this book not only an informative In an engaging and entertaining style, the authors trick their readers into learning how to engage in crucial confrontations that enable them to meet their goals and maintain healthy relationships. Remember you rarely need power. The work originates from the authors' desire to capture and study what enables individuals to excel in accountability discussions. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. Those are only a few of the great steps to having a successful conversation. Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations.
Not sure I got as much out of this as I could have. Explaining about you do not mean early in the conversation when giving them feedback. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments or just plain behave badly , and nobody says a word. Beyond that, I can't retain the info long-term. This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Still, t A very interesting and helpful resource in dealing with those uncomfortable situations that often waste time and leave with hurt feelings. The chapter on motivation has given me so much more understanding on how people are motivated and it gave me some really great tools to help others and myself get unstuck.
Tribal Leadership shows leaders how to assess, identify, and upgrade their tribes' cultures, one stage at a time. I can recommend listening to it more than reading — at least that worked better for me. Agree on a plan and follow up. I do intend to at least try the process. This book is a very good reminder of good habits and how to have access to a good behaviour in difficult situations. So often we shy out of them and endure the unpleasant consequences. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problemspermanently.
Confrontations should address problems more than feelings in order to maintain the safe environment. The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior. Research proves that mishandled disappointments arent just morale killers, theyre institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. The important part is the do not portion of the statement. Confrontations happen in one on one conversations, not in a group environment where safety can't be established. It really deals with so much more than communication and confrontation.
To do that, explore the six sources of influence. If you discuss the same problem over and over, it's likely there's a more important problem you need to address. That said their are a few key takeaways that can be implemented on an individual basis that will make you a better manager and or a better employee. If this author wrote that book, you would know all the signs leading up to changing the oil, but none on exactly how to do it. The principles it uses to guide accountability conversations are wholistic and well grounded, rather than a set of gimmicks or tricks to get people to bend to the desired outcome. Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Although it seemed too many at times having examples of both work and personal issues helped to frame the concepts well.
I wasn't offended though because the book is so good. Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces. Really loved the first couple chapters. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments or just plain behave badly , and nobody says a word. He begins to hold his suspicions more tentatively. The books offers the tools, yet it's up to the reader to practice. This book is a crucial read for anyone who deals with people, who has ever had a conflict with another person, or who has ever had someone treat them badly.
Crucial Accountability isn't a bad book, just not to my taste. The goodness of the book is in the deliberate thought process that will lead me effective crucial confrontations 95% of the time. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Pricing subject to change at any time. Broken promises - the game between expectation and reality. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. But, the writing's style is really convoluted, which makes the book a little hard to read. Read it, underline it, learn from it. The concept of accountability comes from an authoritarian view rather than one of mutual benefit. Of course he is careful to not let this line of reasoning talk him into blaming himself. Kerry is a prolific writer who has coauthored numerous articles and award-winning training programs.